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5 Tips for Communicating During a Crisis

Crisis Communication
  1. Implement a strategic plan
    Every time you get a new piece of info, don’t scramble to push it out—an information blitz can cause confusion and possibly damage your brand image. A simple marketing plan with basic goals, audience, angles, and risks outlined will help keep your brand cohesive, organized, and relevant. 
  2. Integrate communications
    Communicate via a variety of channels to increase the odds of reaching a larger audience: social media, email, your website, and Google My Business. 
  3. Appoint a spokesperson
    Decide who should handle media outreach and address any questions. A single point-of-contact helps ensure consistent messaging. 
  4. Address alterations to your business
    Have adjusted hours, services, or staffing? Don’t forget to update pertinent channels.
  5. Acknowledge uncertainty
    In the midst of a community-wide crisis, information changes quickly. If you don’t know, it’s okay to say you don’t know or to redirect to an authority who does!